MODULE 4 | Managing Program Operations

This module introduces you to operations management and looks at the director’s critical role in managing the day-to-day operations of the program. You’ll learn about the necessary components of effective operations management including: systems and the importance of systems thinking; stakeholder analysis and management; the strategic planning process; how systems, policies, and procedures are interconnected and how they impact your ability to manage the program effectively and efficiently; and tools for making systems work and for taking charge of program operations instead of being managed by them.

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